Research Findings: How Tech Doc Fails Service Technicians. And How to Fix It.

April 5, 2023  from 9:00 am – 10:30 am PDT | 12:00 pm – 1:30 pm EDT | 5:00 pm – 6:30 pm BST
Presented by Fabrice Lacroix, Fluid Topics and Christopher Rechtien, kothes

Let’s face it: the service technicians’ experience with technical documentation is not at all what you, knowledge and product teams, had expected. The latest Insight-Report Service* highlights the top pain points service teams face in their daily work with product documentation and uncovers sometimes-surprising learnings on what they really miss.

But this is not all bad news! Let’s tackle these issues and explore cutting-edge content strategies, tools, and solutions that can revolutionize the way your service technicians access and use technical documentation. You’ll discover how dynamic content delivery, truly mobile documentation, and AI-driven content recommendations can make a world of difference for your technicians’ productivity and satisfaction.

The Future of Enterprise Content in the Era of Generative AI

April 6, 2023  from 9:00 am – 10:30 am PDT | 12:00 pm – 1:30 pm EDT | 5:00 pm – 6:30 pm BST
Presented by Paul Bongers, Acrolinx

Enterprise companies are adopting AI generative tools to streamline their content operations and improve efficiency. But without proper governance, they may find themselves publishing off-brand, non-compliant, and even offensive content.

In the era of generative AI, companies need content governance more than ever. Join Paul Bongers to take a closer look at ChatGPT, AI, and NLP technologies and discuss their impact. Don’t miss out on this unique opportunity to balance innovation and governance in the digital age.

Interfaces and automation – why do we not have standards?

April 12, 2023  from 9:00 am – 10:30 am PDT | 12:00 pm – 1:30 pm EDT | 5:00 pm – 6:30 pm BST
Presented by Klaus Fleischmann, Kaleidoscope

Does this sound familiar: Someone requests to integrate a new system managing some sort of content into the documentation and/or localization process.

We will share some user stories about automating this interface. And ask ourselves the question: Why do we keep re-inventing the wheel? Why is there no standard? And we will present some initiatives that the industry has seen to build exactly this. The latest one is the TAPICC initiative by GALA, which we will present in more detail. We will also take a closer look at the COTI standard.

Assessing the Amount of Redundant Content in Our Documentation: Advancing Content Reuse with Analyzer 2.0

April 26, 2023  from 9:00 am – 10:30 am PDT | 12:00 pm – 1:30 pm EDT | 5:00 pm – 6:30 pm BST
Presented by TJ Dhaliwal, Stilo

One significant benefit of adopting a structured standard like DITA is content reuse, which can reduce redundancy, improve consistency, and minimize overall content. However, due to typos, partial matches, and other inconsistencies, estimating the value of content reuse can be challenging- especially before the conversion occurs. By using Analyzer, users can narrow down their approximation and investigate similar matches in their source content before the conversion, providing valuable insight into the potential benefits of adopting a structured standard. Capture valuable metrics to substantiate content projects to key stakeholders. Learn how businesses can manage their content more effectively, increase productivity, and better understand content reuse’s value in their documentation.

Using structured authoring to publish videos at scale

May 10, 2023  from 9:00 am – 10:30 am PDT | 12:00 pm – 1:30 pm EDT | 5:00 pm – 6:30 pm BST
Presented by Wiegert Tierie, RWS and Wouter Maagdenberg, TXTOmedia

Component based content management, structured authoring, and semantics not only help us to scale and personalize documents and data driven publications, but also enable organizations to create, localize and maintain large volumes of rich media publications, such as e-learning courses, animations and for instance instruction videos. A growing number of use cases and business needs demand for video as the preferred format. Visual media, like video, often help people to understand, and remember topics and concept better. It helps to improve learning and reduce support cost. Also, adding video enables organizations to communicate with their stakeholders via channels and devices they prefer. The challenge is: how to make video scalable, compliant, and cost-effective?

During this talk Wiegert and Wouter not only explain how current technology supports organizations reaching these goals, but also how it positively influences operations, and competitive advantages of organizations.