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At the same time that the product documentation team at Allscripts was changing vendors for our product documentation portal, the IT team was changing platforms for the customer hub where customers access the documentation portal, download software, get support, pay bills, and so on. Also, the federated search tool in the old customer portal was being retired by Google, so a new tool was implemented. These changes occurring concurrently gave us a unique opportunity to integrate the portals before rolling them out to improve customer experience with both portals.