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Sabine Ocker, Comtech Services
October 1, 2020
Last month, we invited Barry Grenon and Kevin Kuhns of Genesys to come to the CIDM Monthly Round Table and give members a demo of their dynamic publishing environment. Since a headless CMS is an essential component for that environment, I circled back around with Barry and asked him a few questions. Below are his responses.
Sabine: Can you tell us about your role at Genesys—what are you responsible for, how long have you worked there, what kind of deliverables are created by your organization?
Barry: I have been working for Genesys for 13 years. Currently, my role is Director, Information Experience (IX) Platforms. My team is responsible for the administration and customization of our various IX websites. Deliverables include website content (prime delivery) covering all aspects of our technical documentation. This online content is also a source for generated PDF, in-application contextual help, and in-application notifications.
Sabine: Can you help readers who might not be familiar with a headless CMS environment understand what it entails?