CIDM Matters

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CIDM Matters is an electronic newsletter published on the 1st and 15th of every month. Browse these articles published in CIDM Matters or subscribe to the newsletter by selecting the “Join Us” option on the navigation bar.

CIDM Sponsor Profile – Stilo

Stilo logoHelen St. Denis, Stilo
December 1, 2022


Migrating unstructured content to structure

There are several ways to convert your unstructured content to a structure such as DITA XML. You can do it in-house, of course, if you have the resources available. It will usually involve writing, adjusting, and maintaining scripts to do the heavy lifting. The more formats the content is in, the more scripts you will need.

Alternatively, you can gather up all your content and send it to a vendor to convert it for you. It is often better to let a specialist do the work so you don’t have to. But it may mean a content freeze for some time while the conversion is undertaken. […]

Success With Your Content – What Does It Take?

Headshot of a smiling women with long flowing dark hairAnu Singh, Fiserv
November 15, 2022

In the last two years, the way organizations have evolved with respect to digital transformation, in a similar fashion, the traditional approach towards content development has evolved, and the line between–the guided and unguided learning has blurred with a noticeable shift in the learning environment that many of us might be experiencing.

In a corporate learning environment, as educators and clients’ success enablers, it is our responsibility to support learners on their product adoption or learning journey through a holistic learning process and create a learning environment that is safe and provides learners with an opportunity to play with the learning content. As we evolve with Industry 4.0, it is critical to consider the experiences that come with technology and complement it with content that users need with the technology they are using. […]

CIDM Sponsor Profile – Acrolinx

November 1, 2022

Ready – steady – go(vernance)!

How to govern your content processes for maximum efficiency and impact

These days, just about every team is under pressure to try and do more with less. Technical communication teams at large enterprises are no exception. Technical content closely connects to business goals, like reducing the number of calls to customer support through the quality and clarity of their manuals. Or lowering the risk of wrong product usage through clear and consistent tone and terminology. […]

CIDM Sponsor Profile – IXIASOFT

Ixiasoft logo


Jean-Marc Robillard
October 15, 2022


About Us


Founded in 1998, IXIASOFT is a trusted global leader in the Component Content Management System (CCMS) industry, providing software and services to some of the biggest names in their respective industries, including Abbott, ARM, DocuSign, Komatsu, Mastercard, SAP®, and Toyota. We also provide 24/7 support from our Global offices across North America, Europe, and Japan. For nearly 25 years we have been pioneers in the tech comm industry, and our commitment to universal standards for everyone is the reason we continue to be involved with OASIS, ever since the first version of DITA.

Our guiding principles include respect, loyalty, attentiveness, and transparency in all our interactions with clients, partners, and colleagues. Our mission is to help customers succeed in their technical documentation goals. […]

CIDM Sponsor Profile – Kaleidoscope

colorful box next the words Kaleidoscope - Taking your content global
October 1, 2022

(Multilingual) Content Quality Is No Coincidence!

The current trend of content marketing has had a huge impact on technical content creation. Not only has the ease with which end users can find your content become more important, but companies are increasingly discovering that technical content is just as important a pillar of the overall content strategy as pre-sales “smarketing” content. You therefore need to ensure that customers and prospects are satisfied with the quality of your content. In this article we describe a proven approach for strategic content quality with a special focus on multilingual challenges. […]

DITA-OT Day 2022 – The Preliminary Agenda Is Available!

black & white photo of man with short dark hair, beard, and mustache

Alin Belu, Syncro Soft
Oxygen XML Editor

September 15, 2022



Hello everyone, Great news! The preliminary agenda for DITA-OT Day 2022 is now available and you can check it by accessing

Also, you can still make your proposals to become one of the DITA-OT Day 2022 speakers. The deadline for receiving your submissions has been moved to October 1st. […]

August CIDM Roundtable: User-Generated Content

headshot of smiling women with short dark hair

Dana Aubin, Comtech Services
September 1, 2022

CIDM members shared their experiences and questions about user-generated content at last month’s roundtable. Our definition of user-generated content included community portals, discussion forums, YouTube videos, social media posts, tweets, articles, blogs, podcasts, and other content created by the users of a product or service and shared online. During our discussion, this definition expanded to include both customer-generated and developer-generated content.

In our last trends survey in 2020, less than 3 percent of those surveyed responded that their companies allowed users to contribute content directly to the website or portal. Around 7 percent allowed users to add curated content. However, 66 percent of companies didn’t allow customers to contribute content. When we looked back at the surveys from 2017 through 2019, results have only changed a percent or two. […]

DITA TC Wants You!

profile headshot of a smiling women with short grey hair and glasses

Kristen James Eberlein
Chair, OASIS DITA Technical Committee
Owner, Eberlein Consulting LLC
August 15, 2022

The DITA Technical Committee (TC) is looking for new voting members. This is an excellent opportunity to get involved with the DITA TC community.

In order to become a DITA TC voting member, you need to meet the following qualifications:

  • Have an OASIS membership. You can acquire an OASIS membership if you work for a company that already is an OASIS member, if you can coax your company to join OASIS, or if you can join OASIS as an individual. (A list of companies that are OASIS members is found here.)
  • Commit to regularly attend DITA TC meetings, which are held every Tuesday at 11 AM-noon ET, and participate in the work of the TC. This requires a commitment of at least 4-6 hours per month.


Agile Tips for Writing Teams

headshot of smiling woman with long dark hair and glassesMary Dickens, Connectbase
August 1, 2022

Documentation teams are often faced with writing for multiple engineering teams, releases, and products compared to development teams which often have a singular area of focus on a product. It can be challenging to organize and bring together a team with members having different areas of responsibility or who are siloed from one another. Using Agile can help as it is a method designed to respond to change and handle constantly changing environments such as juggling multiple engineering teams with rolling releases. While it is more commonly associated with engineering and development teams it can be used by non-engineering teams as well. […]

Rich Media, Delivering the Right Amount

headshot of smiling women with long dark hair

Vaijayanti Nerkar, BMC Software
August 1, 2022

In recent years, rich media has grown to be a popular method of delivering end-user information. In this article, we describe what rich media consists of; discuss what influences decisions for choosing rich media, and analyze whether more rich media results in better end-user satisfaction.  […]


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