CIDM Matters

CIDM Matters is an electronic newsletter published on the 1st and 15th of every month. Browse these articles published in CIDM Matters or subscribe to the newsletter by selecting the “Join Us” option on the navigation bar.

Adapting Repair Procedures to Augmented Reality Experiences

Patti Lutsky, PTC
September 1, 2019

Many companies are looking to repurpose their existing textual repair procedures into an augmented-reality format.  If they have the CAD data for the equipment, then a tool like PTC’s Creo Illustrate can be used to create input sequences that are based on the CAD data.  But what about the textual aspects of the AR?  […]

UX Trends: 5 Predictions that Users will Love

Rilind Elezaj, Day Translations, Inc.
September 1, 2019

User Experience is a pretty huge deal in design. This is why predicting and anticipating what we can expect is not only popular but also quite smart. Here are 5 predictions of what users will love in UX in 2019, based on existing patterns and market data. […]

iiRDS: A Standard for Intelligent Content

Mark Schubert & Ulrike Parson, parson AG
August 15, 2019

Intelligent content has been a buzzword for quite a while now. It is a promise to deliver all the content you need at the right time. For example, you’re a service technician going to maintain that PrettyBigMachine, you’ll need the maintenance instructions for all the components that are up for scheduled maintenance, plus a list of required tools and the time you will need for your work.

What makes a top-notch organization?

Sabine Ocker, Comtech Services
August 15, 2019

During last month’s CIDM Round Table member participants observed that all top-notch organizations must exude both excellence and quality. They identified several critical measurements, which are summarized in this article. […]

How do we know our content is effective?

Dawn Stevens, Comtech Services
July 15, 2019

Ask any technical writer what is the measure of success for their work and they will tell you that their documentation must meet the needs of their users – it must give users the information required to answer their questions, solve their problems, and complete their tasks in an effective and efficient way. […]

Upcoming Best Practices Conference: Measuring Success

Comtech Services
July 15, 2019

Conferences can be one of the most rewarding training and networking opportunities. The diversity of voices and session offerings often kickstarts or revitalizes passion for an organization and for the work to be done. It’s especially helpful when all of the speakers come from the industry and have had similar struggles to what you’re going through. […]

Choose Your Own Adventure

Dawn Stevens, Comtech Services
July 1, 2019

One of the most popular children’s series during the 1980s and 1990s, was Bantam Book’s Choose Your Own Adventure series, which sold more than 250 million copies between 1979 and 1998. In these books, geared toward children aged 7-14, the reader assumes the role of the protagonist and makes choices that determine the main character’s actions and the plot’s outcome. […]

User Stories

Sabine Ocker, Comtech Services
June 15, 2019

The topic of last month’s CIDM Round Table was User Stories and Technical Publications. Although user stories are traditionally a software development tool in the Agile methodology, we discussed how they can also assist the technical documentation process. […]