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Lindsay Baer and Kevin Bruckner, IBM
June 15, 2021
Whether your content needs a simple refresh or a complete overhaul, it can be an overwhelming process to begin. Understanding where to start, what to prioritize, and how to meet the needs of your users can sometimes seem like a tall order. At IBM, our content team faced this situation as we sought to transform the technical documentation that was found in our Knowledge Center. This library housed millions of links to documentation used to run and maintain IBM Z, a powerful and complex enterprise platform used to power critical aspects of the global economy. When we realized a content transformation was needed, we knew it was essential to take our time and make sure we had a plan. What we learned through research, implementation, and iteration has helped us develop a general framework of questions that can be applied to future transformations. […]