CIDM Matters

CIDM Matters is an electronic newsletter published on the 1st and 15th of every month. Browse these articles published in CIDM Matters or subscribe to the newsletter by selecting the “Join Us” option on the navigation bar.

3 Best Practices for a Successful GenAI Project

Kelly Dell, Fluid Topics
May 15, 2024

Following the explosion of Generative AI (GenAI) across industries, it’s no wonder that many companies are launching new projects centered on this technology. A staggering 85% of executives plan to increase their spending on AI and GenAI in 2024, yet 66% of them are less than satisfied with their progress and subsequent business opportunities. […]

CIDM Sponsor Profile – Fluid Topics

Fluid Topics' logoAnne-Sophie Lardet
April 15, 2024 


The Role of Content Delivery Platforms in Successful GenAI Projects


In the rapidly evolving landscape of artificial intelligence, businesses are increasingly turning to Generative Artificial Intelligence (GenAI) projects to drive innovation, enhance customer experiences, and streamline content operations. However, launching a successful GenAI project requires more than just cutting-edge algorithms. […]

CIDM Sponsor Profile – MadCap Software

Dipo Ajose-Coker
April 1, 2024

Unraveling LCMS and CCMS: A Practical Approach

I’ve always considered one of the best marketing campaigns ever, the “Get a Mac” campaign from Apple. It’s the “I’m a PC, I’m a Mac” series of ads that Apple ran from 2006 to 2009. When asked to describe different platforms, this campaign popped into my head, but I would like to reframe it. […]

CIDM Sponsor Profile – Semantic Web Company

March 15, 2024

Unlock the Full Potential of LLMs with Knowledge Graphs at the PoolParty Summit 2024

Semantic Web Company (SWC) is happy to announce the third edition of the PoolParty Summit!

Taking place this year on March 19-21, the PoolParty Summit 2024 will span three days of virtual talks, presentations, demos, and the like. […]

Navigating Budget Impacts During Corporate Changes

Headshot of a smiling woman with shortish hairTrish Grindereng, Comtech Services
March 1, 2024

Cost management is a crucial aspect for any technical writing team, ensuring efficient operations and resource allocation. In a recent CIDM roundtable, members discussed the challenges of managing hidden costs, measuring inefficiencies, and adapting to evolving processes. Here are some of the key take aways. […]

CIDM Sponsor Profile – MadCap IXIA CCMS

Dipo Ajose-Coker
February 1, 2024


MadCap Software Pushing Boundaries and Breaking down Content Silos

At the heart of MadCap Software’s ethos is a relentless drive to be at the forefront of providing comprehensive content management solutions. This drive propels us to dismantle content silos and facilitate accessible, timely content distribution. […]

CIDM Sponsor Profile – Antenna House

Antenna HouseMichael Miller
December 1, 2023


Turn HTML and XML into PDF with Antenna House Formatter

Seventy percent of CIDM Member companies use Antenna House Formatter to produce their paged output.

Without the right formatting engine, formatting your structured content from your CCMS system into paged output can be a time-consuming and laborious chore. Antenna House is a powerful engine for 100% automated document formatting. […]

Roughing It Out with Reviewers

Headshot of woman with long dark hairGeetha Haridas, Qualcomm
November 15, 2023

If you’re writing documentation, you need to ensure it’s accurate.

End-user orientation, clear writing, and attractive presentation of content are some of the key attributes of good documents. However, documents are truly worthwhile only when they provide accurate information. Incorrect information serves no purpose and could be detrimental in use. […]

CIDM Sponsor Profile – Heretto

Heretto lobo with black lettersSarah Cuellar
October 15, 2023


About Heretto

Heretto is one powerful CCMS platform to deploy product and API docs to a self-service portal designed to delight your customers.

With Heretto, you can create, manage, deploy and delight with documentation delivered to any channel, in any language. Not only do you get the internal perks of real-time collaboration and faster content production, but your customers will be delighted with immediate, personalized answers on any device. […]

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