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Anu Singh, Fiserv
September 15, 2020
In his book “The Fourth Industrial Revolution,” the World Economic Forum founder and chairman, Klaus Schwab mentioned that we must fundamentally change the way we live, work, and relate to one another in this Information and Communication Technology (ICT) era of rapid development. This era is witnessing many disruptive digital technologies, such as cloud computing, the Internet of Things, big data, and artificial intelligence, and are rapidly penetrating the Finance industry while enabling a fusion of physical and virtual worlds through cyber-physical systems (CPS). The cognitive technologies — deep learning, agentive technology, bots, and AI — have made us rethink how we deliver information. […]