Past Webinars

  • Recorded: January 20, 2016 DITA-based technical documents are inherently sophisticated and complex hyperdocuments. They are developed through complex revision processes, often by highly-distributed teams. Thus DITA documents and their management present a number of challenges inherent in the nature of sophisticated technical documentation. While the value of this sophisticated approach to documentation has tremendous value to organizations as a whole, it can make the life of individual authors much more challenging, leading to the common complaint “DITA is too hard”. This talk presents the link and configuration management challenges inherent in sophisticated hyperlinked documentation and discusses the features of DITA and DITA component content management systems that address these challenges. If authors and managers understand the challenges inherent in DITA-based authoring they can at least set their expectations and provision tools and resources appropriately. What can attendees expect to learn?
    • The way in which DITA documents are sophisticated hyperdocuments
    • What “configuration management” means in the context of DITA-based documentation
    • The fundamental link and configuration management challenges DITA hyperdocuments present
    • The DITA features that enable and support hyperdocument
    • The link and configuration management features DITA-aware component configuration management systems must provide in order to support authors.
    • A little bit about Aikido
    Presented by Eliot Kimber, Contrext, LLC. Eliot Kimber is a founding and active member of the DITA Technical Committee. He has been working with structured markup for more than 30 years. Eliot is also a co-editor of the HyTime standard. Eliot currently focuses on the application of DITA to the business challenges of Publishers. Eliot is the founder and principle developer of the open-source DITA for Publishers project. Eliot lives and works with his family in Austin, Texas.
  • Recorded: May 11, 2017 Improved efficiency is often considered the primary benefit of content reuse. While reusable content can facilitate increased authoring and translation efficiencies, implementing a component content management system designed around enabling reuse can also significantly improve content quality, which contributes to an exceptional customer experience.
    Learn how Waters Corporation enhances their customer experience by using SDL Knowledge Center to align its processes, drive content reuse, and standardize its information products.

    Presented by Joshua Steen, Waters Corporation

    Joshua Steen is the Process and Technology Manager at Waters Corporation where he oversees the content management technologies, content production policies and processes, and content migration initiatives for the Customer Experience and Knowledge Management department. For over 50 years, Waters has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Josh has a Master's degree in Technical and Professional Writing from Northeastern University. Prior to joining Waters five years ago, Josh was the Documentation and Training Development Manager at McKesson Corporation, supporting healthcare management and claims processing software applications.
  • Recorded: February 27, 2018 Join us to learn how companies are using Darwin Information Typing Architecture (DITA) as the single source to power their learning content, including leveraging learning objectives to drive personalized learning. Dawn Stevens, President of Comtech Services, and Amber Swope, President of DITA Strategies, are co-chairs of the Learning & Training OASIS subcommittee and will explain how DITA can provide the structured foundation for your learning initiatives. Presented by: Dawn Stevens, Comtech Services and Amber Swope, DITA Strategies Dawn Stevens is President of Comtech Services, a content-management and information-design firm based in Denver, Colorado. She is also Director of the Center for Information-Development Management, a membership organization focused on content-management and information-development best practices. With over 25 years of experience, including 15 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training. Amber Swope is an internationally recognized expert on the Darwin Information Typing Architecture (DITA) who specializes in helping teams develop their information architecture and implement DITA. With over 20 years of experience in the information development field and 12 years of DITA expertise, Amber helps teams design and optimize their environments to improve efficiency and reduce costs. When she’s not busy helping to change the world with XML, she can be found playing soccer, walking her puppsters, and enjoying Portland, OR.
  • Recorded: August 23, 2016 Standards are as old as human societies: their forebears are the coins and weights that were used for trade as far back as the historical record goes. In this presentation, JoAnn Hackos explains how information development managers can adopt standards that are relevant for our world. Know how standards demonstrate that we are part of a worldwide community dedicated to ensuring that we define and adopt recognized best practices. Learn how we can work together globally to ensure that we define and implement best practices to develop information and deliver it effectively. Dr. Hackos explains which standards are available and which are under development. She will help you learn how you can benefit from standards in your company or organization. Presented by: JoAnn Hackos, Comtech Services, Inc. Dr. JoAnn Hackos is President of Comtech Services, a content-management and information-design firm based in Denver, Colorado, which she founded in 1978. She is Director of the Center for Information-Development Management (CIDM), a membership organization focused on content-management and information-development best practices. Dr. Hackos and colleagues are called upon by corporate executives worldwide to consult on strategies for content management, development and organizational management, product interface design, customer studies, Web and traditional information architecture, and tools and technology selection.
  • Recorded: October 13, 2016 Change is difficult and often avoided, and everyone knows insurance companies are risk averse. However, that didn’t stop a small team of technical writers from upending the way they created content for California Casualty. By embracing modular structured content, unproven in their industry at the time, they were able to dramatically increase content findability which had a ripple effect on their entire business. Now California Casualty is an example to other insurance companies on how change can sometimes be a good thing. Join our webinar with Susan Lalor, Senior Information Designer at California Casualty, to find out how her team was able to accomplish this transformation. See how internal stakeholders and content users are just as important as customers. And most importantly, learn best practices for sowing your own seeds of transformation. Susan Lalor wrote her first computer user manual in 1982 when she wondered how the big blank screen sitting on her desk actually worked. She knew then that technical writing was her passion. For the last 13 years, she’s worked as a Senior Information Designer for California Casualty where she is a champion for single sourcing and user experience. She’s also been lucky enough to dabble in web and graphic design, project management, and business analysis over the past 30 years. Susan has a B.S. degree with a concentration in professional writing and has been a STC member since 1998. Chip Gettinger is VP, Solutions, SDL. He manages a team working with SDL customers to maximize their own customer experience by deploying SDL Knowledge Delivery applications. Chip has over 20 years’ experience in global publishing, content strategies, customer experience management, business management, and content management solutions, working closely with industry organizations, partners, and customers in technology solutions and deployment.
  • Recorded: April 13, 2017
    Working with global teams is more than just the mechanics of coordinating different time zones and understanding local holidays. It is about the human aspect of recognizing and understanding a different view point – perspective to help improve your process and communication to complete your work. This presentation will explore how you can understand different cultural viewpoints to improve your communication and improve your work flow. Real life examples, quotes, and examples from experts will be used to aid in the suggestions presented to you.What the Audience will learn:
    • Active listening communication
    • Communication style with a diverse team
    • Sharing and relationship building

    Presented by Leticia Guzzetta, Imagination Technologies

    Leticia Guzzetta has been a Technical Publications manager at Imagination for 3 years. She has 17 years management experience and 30 years tech pubs experience. Leticia has working knowledge and experience on improving publishing processes and content strategies with some expertise in XML, DITA, CMS, CCMS, and FrameMaker. At Imagination Technologies, Leticia manages the MIPS documentation writing projects and team. She works closely with her overseas peers to improve and modernize Imagination’s publishing process. Leticia has a BA and MA in English.
  • Recorded: February 26, 2018 Although you don’t need DITA to write according to minimalism principles and you can certainly take a non-minimal approach when writing in DITA, the two go together like chocolate and peanut butter. In this presentation, Dawn explores the relationship between DITA, minimalism, and other technical communication best practices, demonstrating how each aligns with and complements the other. She provides guidance for forming your DITA information model and authoring guidelines to reflect writing best practices while maximizing the benefits DITA offers. Presented by: Dawn Stevens, Comtech Services at LearningDITA Live 2018 Dawn Stevens is President of Comtech Services, a content-management and information-design firm based in Denver, Colorado. She is also Director of the Center for Information-Development Management, a membership organization focused on content-management and information-development best practices. With over 25 years of experience, including 15 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training.
  • Recorded: July 27, 2016 Over the last decade, corporate technical publications departments have invested heavily in migrating their content away from proprietary authoring and publishing tools (e.g., MSWord, Adobe FrameMaker) and implementing the DITA standard for content markup. These companies have invested millions of dollars into content conversion and implementation of DITA-based authoring and content management systems. In many ways, these DITA implementation projects have proven to be hugely successful, particularly with regards to content reuse and reduced cost of localizing content to multiple languages. However, one promise of DITA has often fallen short: the goal of true “single source publishing.” The majority of technical publications groups are still publishing to print as the primary output format, followed by online help, and in some cases, eBooks. But, one major gap is still present for most technical publishers: automated publishing to mobile devices. Even though smartphones and tablets have dominated the industry for the last several years, virtually no one is publishing content in a way that fully uses the native capabilities of these mobile devices. Instead, they are settling for the inherent limitations of PDF or HTML files. Dan Dube outlines 5 tips to help technical publishers go “the last mile” to fully leverage their DITA investment and deliver content to popular mobile device platforms like Apple iOS and Android. This webinar will also help to answer the burning question: “Why aren’t EPUB or PDF the best choices for delivering DITA content to a mobile device?” Presented by: Dan Dube, Compass Behavior Dan Dube is a seasoned veteran of the XML content management and publishing industry, with over 30 years of experience working with structured content and automated single-source publishing solutions. Dan is best known as the co-founder and former CEO of DocZone, the industry’s first cloud-based solution for XML authoring, content management, localization, and multichannel publishing. (DocZone was acquired by RSI in 2009.) Dan is now CEO and co-owner of Compass Innovative Behavior Strategies, a New England-based provider of behavior therapy services for individuals with autism and other developmental delays. He still maintains a presence in the publishing industry as an independent consultant.
  • Recorded: April 19, 2016 In this presentation, we embark upon re-thinking the entire content production cycle, and we use The Toyota Way as our philosophy. Expect fun and engaging conversation that will make you question some or all of the time-honoured content production processes and to start looking for waste. We will discuss the Lean principles in Japanese car manufacturing and apply them to content production. We will debate that not only can this be done today, but also that it can be done well. Finally, we will look how using Lean together with a good quality DITA/CMS solution can lead to incredible results in reducing production time and costs, improving team morale, and achieving superior product quality. By product, we, of course, mean content output.

    Presented by: Nenad Furtula, Bluestream and Galyna Key, Datix

    Nenad Furtula is partner and a VP of Sales and Marketing at Bluestream Database Software. Nenad has been working with XML and bringing XML related products to market for over a decade. Currently his primary professional interest lies in building and socializing a DITA-enabled value-based component content management system called XDocs. Since discovering the field of technical communication 15 years ago, Galyna remains convinced that it is the coolest and most creative discipline out there. Over the years, she stopped trying to figure out whether she is a project manager, product manager, engineer, designer, tester, localisation expert, or a knowledge architect and decided to have fun changing her hats on a regular basis. Galyna is currently leading the transformation of customer learning experience (LX) at Datix. Previously, she did the same at Autodesk, where she built a high-performing LX team from the ground up. She holds two Master’s Degrees; one in Philology and another one in Technical Authorship, and she is a Fellow of the Institute of Scientific and Technical Communicators.
  • Recorded: April 5, 2017 Historically, technical content has been written for humans. But with the rise of artificial intelligence, machines will consume this content to solve problems automatically or help solve problems. This means that machines need to leverage the content in the easiest, most unambiguous possible way. Structured content authoring has been created to optimize the writing process (minimize cost and increase reuse). This way of writing has a lot of impact on what algorithms and content can do with it. Through a set of examples, we will review the benefits and limits of structured content, and how structured content impacts what modern tools and algorithms can do. Presented by: Fabrice Lacroix, Antidot Fabrice Lacroix is a known Web pioneer and the founder of Antidot, the company that puts enterprise content to work. As an entrepreneur, he has been working for 25 years on the development of the Internet and of the Web through several major companies.
  • April 5, 2018 Content can be created and managed in primarily two different ways – structured, following an XML-based information model or unstructured, without any specific information model. Over the last few years, we have seen a surge in companies (more so in a few particular industries) evaluating or migrating to structured content. • What is the current state of these companies and/or the industries? Did these companies migrate successfully? • Which specific information model did most of these companies choose? Why did they choose what they did? Adobe recently surveyed a diverse group of 2000+ content professionals across 30+ countries to better understand their preferences, usage, and practices around structured content. The results revealed interesting trends in the areas of adoption of structured authoring, structured content management, the journey towards chatbots, and collaboration use cases, to name a few. Join Adobe Tech Comm Evangelist, Stefan Gentz, as he shares the latest insights in structured content management based on the findings from Adobe’s 2017 – 2018 Tech Comm Survey. Presented by: Stefan Gentz, Adobe As the Global Evangelist for Technical Communication at Adobe, Stefan’s mission is to inspire enterprises and technical writers around the world and show how to create compelling technical communication content with the Adobe TCS tools. Stefan is also a certified Quality Management Professional (TÜV), ISO 9001 / EN 15038 auditor, ISO 31000 Risk Management expert and Six Sigma Champion. Stefan is a popular keynote speaker and moderator at conferences such as tekom, tcworld, Information Energy, Intelligent Content Conference, Congility, LocWorld, TCUK, STC, GALA, ELIA, TTT, Translation Forum Russia and many other. He is also a member of the Conference Advisory Board of the world’s biggest TechComm event, the tekom / tcworld Conferences, and an Ambassador for the Globalization and Localization Association. He is also an active social networker on Facebook, Twitter, and LinkedIn.
  • Recorded: May 24, 2016 There’s a joke going around that asks: where’s the best place to hide a dead body? Answer: on the second page of a Google search. It underscores the fact that if your technical content does not appear at or near the top of what your users are searching for, it might as well not exist. You can mitigate the problem in DITA content by devising an effective taxonomy and inserting effective metadata into your topics. IXIASOFT DITA Specialist Keith Schengili-Roberts has explored this topic and presents his findings on the processes that can be used to make your DITA-based content easy for your users to find. Presenter: Keith Schengili-Roberts, IXIASOFT Keith is a DITA Specialist at IXIASOFT, DITA evangelist and technical writing nerd. Keith is also an award-winning lecturer on Information Architecture at the University of Toronto's iSchool, and Durham College. He is also an active member of the OASIS DITA Technical Committee, and can often be found presenting at conferences, working with customers, and researching how DITA is being used and sharing those results with the DITA community. Keith's popular industry blog DITAWriter.com has become a focal point on DITA resources and best practices. Connect with Keith on Twitter @KeithIXIASOFT.
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