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Recorded on October 16, 2024
HTML is used not only as a final delivery format but increasingly as the source format for documentation of all kinds, whether that’s internal product designs or customer-focused technical documentation. Understanding change in those documents is a vital part of your content management workflow.
Join us as we explore the ins and outs of HTML redline documents, looking at how to identify change in HTML, how to visualise it, and how it fits into your toolkit. From text to tables, MathML to SVG, come and discover how to decide what matters in your redline output.
Presented by: Tristan Mitchell, DeltaXML
Tristan is Product Director at DeltaXML, a technology company with world-leading software products for managing change in structured content. He has a deep understanding of DeltaXML’s product suite and loves to help customers create extra value in their content using change management. Tristan is a father to three daughters, a movie lover, and a keen runner.
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Recorded on October 9, 2024
The way you deliver content impacts every aspect of your business, from how users discover and engage with your information to the speed of your product launch and the quality of your customer support. The success of both your content and product hinges on how effectively you manage this process.
In today’s AI-driven world, Content Delivery Platforms (CDPs) are a game-changer. By unifying and centralizing all your knowledge, they serve as an essential backbone for Generative AI applications while empowering companies to deliver relevant, personalized and contextual content experiences to users on any device and at any touchpoint.
Join our masterclass to uncover the key concepts, benefits, and practical uses of a CDP, illustrated with real-world examples from diverse industries and businesses. Discover how to choose the right solution to meet your current delivery needs and future-proof your business for long-term success.
Presented by Fabrice Lacroix
Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation. -
Recorded on August 28, 2024
Join us for a fireside chat featuring industry leader, Laura Bellamy and Acrolinx VP of Strategy, Paul Bongers. During this webinar, Paul and Laura will discuss a data-driven content approach to ensure great customer experiences, including:Presented by: Paul Bongers, Acrolinx and Laura Bellamy- How a data-driven approach supports content quality initiatives in the enterprise.
- How AI is changing the way organizations look at content quality.
- The impact of AI in the content supply chain.
Paul Bongers, VP StrategyPaul shapes the Acrolinx product strategy. He's worn many hats in SaaS businesses, but at heart he's a strategist and a technologist. Paul brings a wealth of experience and creativity to Acrolinx. His work with partner ecosystem development, SaaS strategy development along with a deep passion for user-centric technology set the tone of innovation at Acrolinx.
Laura Bellamy, Director of Content Insights and Quality
[email protected]
Laura has 20+ years of experience in the content and customer experience industry where she brings a forward-thinking mindset to help teams adapt and grow. She has been recognized for award-winning user-centered experiences and innovations. Formerly at AWS, she led the Content Insights & Quality to establish evidence-based standards for content quality and performance. Prior to Amazon, she led Content Strategy and Information Experience for VMware and served as an information architect for IBM. She is a co-author of the book DITA Best Practices: A Roadmap for Writing, Editing, and Architecting in DITA.
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Recorded on: August 21, 2024
Uncover the various ways to use a RAG solution with PoolParty and GraphDB
We’re familiar with RAG - but which RAG is the right fit? As organizations increasingly rely on AI-driven information retrieval and generation, traditional Retrieval Augmented Generation (RAG) systems often fall short in production environments. Various solutions have emerged to address this challenge, recognizing that “one size does not fit all” - each organization has unique requirements to tackle this issue within their framework. Increase efficiency by up to 20% with Semantic RAG (AKA Graph RAG)This webinar explores an innovative solution: Semantic RAG, which harnesses the power of knowledge graphs, large language models (LLMs), and graph databases to enhance semantic retrieval and generation capabilities.
A key focus will be on LLM-derived knowledge graphs, demonstrating how they can be created and refined with human-in-the-loop processes to achieve greater accuracy and explainability. We'll explore memory constructs in Graph RAG operations, illustrated through practical demonstrations using PoolParty and GraphDB.
We will dive into a real-world case study and explore the pipeline, architecture, and practical applications of Semantic RAG systems. This will showcase valuable insights into the seamless collaboration between PoolParty and GraphDB to deliver a robust Semantic RAG solution. Expert strategies will be shared for maximizing the impact of these innovative technologies by shortening time to insight, providing savvy querying for the untrained, and lowering long term maintenance costs.
Márcia Ferreira, Data and Knowledge Engineer (Technical Consultant) at Semantic Web Company, and Krasimira Bozhonova, Solutions Architect at Ontotext, will walk you through the following aspects and explain the benefits of a Semantic RAG approach:
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Vector RAG vs. Graph RAG
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Grounding LLMs with Graph
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Conventional RAG vs. Semantic RAG
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Different varieties of Graph RAG
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Demo of PoolParty Semantic RAG and GraphDB
In the meantime, have a look at our Semantic Retrieval Augmented Generation page to learn more about the capabilities and benefits of utilizing Knowledge Graphs to power your Generative AI experience.
We hope to see you there!
Presented by: Márcia Ferreira, Semantic Web Company
Márcia R. Ferreira is a Data and Knowledge Engineer (Technical Consultant) at Semantic Web Company. By implementing state-of-the-art semantic systems, Márcia ensures customers' data requirements are met at the highest level. She is interested in integrating LLMs with graph technologies for impactful applications in knowledge-intensive industries.
Krasimira Bozhanova, Ontotext
Krasimira Bozhanova is a Solutions Architect at Ontotext, starting her way as a developer and contributing to many of the company's significant client projects. In recent years she has been a part of the AI in Action Ontotext initiative which puts Ontotext products at the heart of various AI applications. -
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Recorded on: August 7, 2024
In this webinar, Dipo Ajose-Coker offers a step-by-step guide to understanding and implementing structured authoring and DITA, highlighting the benefits such as improved content reuse, consistency, and efficient multichannel publishing.
Structured authoring and DITA represent a strategic shift towards more efficient and effective content management. The session begins with an introduction to structured authoring and DITA, focusing on the benefits of this methodology, including enhanced content reuse, improved consistency across documentation, and streamlined localization processes.
Attendees will gain insights into the best practices for implementing structured authoring and DITA within their organizations, including tool selection, team training, and workflow design. The session also offers practical strategies for overcoming common challenges associated with implementing structured authoring and DITA.
In summary, participants will leave the session equipped with valuable insights and practical strategies to implement structured authoring and DITA for achieving greater content agility and operational efficiency:
- Introduction to structured authoring and DITA
- Benefits of structured authoring and DITA
- Best practices for implementing structured authoring and DITA, including tool selection, team training, and workflow design
- Strategies for overcoming common challenges associated with implementing structured authoring and DITA.
After moving to France in 2005, Dipo earned an MA in Multilingual and Multimedia Document Conception from the Université Paris Cité. For the past 18 years, he has combined his language and IT skills, working as a DITA expert, technical writer, editor, and proof-reader in Fintech and MedTech. In 2021, Dipo transitioned to Content Creation and Marketing. As a vital intermediary, he bridges the gap between developers and end users, representing both perspectives. In the grand symphony of the Technical Communications industry, Dipo conducts, unifying and harmonizing the voices of users, industry experts and vendors.
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Recorded on June 5, 2024
Delivery of tech docs often focuses on search — getting users to a good starting place. But users often have goals that a single page can’t cover. Serious tasks can require reference info, scenarios, and guidance. Users may need information in different media. Each user’s goal depends on their specific context, and they need to follow a unique path through the information. Writers cannot possibly design content for all of those users, with all of their unique paths.
Many of the ways that people have tried have failed. At various times, tech docs have relied more on search, or more on manual hyperlinks, or taxonomy. Pages have been long or short, other media have gone and come. Now AI offers easier ways to map content together, but even that’s not enough. Why?
Only a combination of techniques will give you the information model that you need. And the techniques on their own won’t get you all the way — you need an integrated design to bring your solution together. Learn how.
Key takeaways of this webinar will be: - The real needs of complex tasks for users, and how to map them to usable metadata. - What AI can do to suggest appropriate content — and what it can’t - How to design a suitable goal-enabling solution for your own organization’s needs
Join in with Joe Pairman, Director of Product Management, RWS Group and Jörg Schmidt, Senior Solutions Architect, RWS Group to find out more.
Presented by:
Joe Pairman, Director of Product Management, RWS
Joe is Director of Product Management for Tridion. He is currently shaping strategic design for a more accessible and impactful product, drawing on his experiences leading teams and bringing structured content operations to tech companies, banks, and pharma companies.
Jörg Schmidt, Senior Solutions Architect, RWS
Jörg has been working in multiple roles for different CCMS providers for more than 20 years. During that time, he has helped defining and implementing solutions in verticals like machinery, automotive, A&D - but also pharma & finance. Since 2013, he has been working for RWS as a Solution Architect.
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Recorded on June 12, 2024
Much has been said about AI writing content, but what about reading it? What unique benefits does Generative AI provide for users to utilize and leverage your content? Actually, some of the most profitable GenAI use cases are related to the transformation of content delivery.
In this webinar, we will explore successful initiatives in GenAI-augmented Content Delivery, from search to reading experience, and personalized and automated question answering. We will showcase some examples of AI implementations in Fluid Topics’ content delivery platform, transforming product content and enterprise knowledge into exceptional user experiences.
Join Fabrice Lacroix, CEO of Fluid Topics, for an insightful session rooted in two decades of research and development in Large Language Models (LLM) and AI, along with recent AI projects within the industry.
Presented by Fabrice Lacroix
Fabrice Lacroix is a serial entrepreneur and a technology pioneer. He has been working for 25 years on the development of innovative solutions around search technology, content enrichment and AI. He is the founder of Fluid Topics, the leading Content Delivery Platform that reinvents how users search, read and interact with technical documentation.
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Recorded on June 5, 2024
Crafted for technical writers, savvy documentation managers, and stakeholders looking to innovate, this webinar aims to dissect how AI is reshaping the creation, management, and delivery of technical content. Attendees will learn how to leverage AI for more than just efficiency, with a focus on enriching content quality, enhancing user engagement, and informing content strategy with data-driven insights. Join Dipo as he encourages participants to delve into the optimal positioning of AI as a fundamental component of their technical communication toolkit, with the ultimate goal of redefining the boundaries of technical writing and documentation management.
Presented by: Dipo Ajose-Coker, MadCap Software
After moving to France in 2005, Dipo earned an MA in Multilingual and Multimedia Document Conception from the Université Paris Cité. For the past 18 years, he has combined his language and IT skills, working as a DITA expert, technical writer, editor, and proof-reader in Fintech and MedTech. In 2021, Dipo transitioned to Content Creation and Marketing. As a vital intermediary, he bridges the gap between developers and end users, representing both perspectives. In the grand symphony of the Technical Communications industry, Dipo conducts, unifying and harmonizing the voices of users, industry experts and vendors.
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Recorded on May 9, 2024
For years, the focus of our content strategy has been on crafting messaging for human audiences, leveraging personas, controlled vocabulary, and tone. However, with the rise of Artificial Intelligence (AI) as a new audience, our approach must evolve. How does this shift impact our writing, and how can we create content that resonates with humans while effectively training AI systems? Can the same content achieve both goals and does it hinge on our AI usage intentions? Join Leigh White in this thought-provoking webinar as she delves into the necessary considerations for how we must rethink our approach if we want to use our content to teach the machines to teach us.
Presented by: Leigh White, MadCap Software
Leigh White has by now worn almost all the DITA hats: authoring, information architecture, stylesheet development, and conversion. At MadCap Software, formerly IXIASOFT, she’s done everything from implementations to training to feature design to product ownership. Leigh’s also a conference veteran, having spoken on XML, DITA, content management systems, content conversion, and even Frank Lloyd Wright over the years. She is the author of “DITA For Print: A DITA Open Toolkit Workbook” and a contributor to “The Language of Content Strategy.” In her spare time, she hikes, conlangs, plans the perfect murder mystery plot, and makes things from wood.
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Recorded on April 25, 2024
Join us for an insightful webinar as we explore the trends of generative AI and emerging technologies in technical communication. In this session, we'll review the current state of AI generated content and the future of complex content. Key points we’ll cover:Don't miss this opportunity to stay ahead of the curve and take advantage of Generative AI and emerging technologies to propel your technical communication efforts into the future. Register now to secure your spot! Presented by: Paul Bongers, Acrolinx
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The multiple use cases for generative AI, including content creation, management, and optimization.
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How to eliminate the risk of off-brand, non-compliant content that ensures brand integrity.
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How to streamline workflows and increase efficiency throughout the content supply chain.
https://www.linkedin.com/in/pbongers/Paul shapes the Acrolinx product strategy. He's worn many hats in SaaS businesses, but at heart he's a strategist and a technologist. Paul brings a wealth of experience and creativity to Acrolinx. His work with partner ecosystem development, SaaS strategy development along with a deep passion for user-centric technology set the tone of innovation at Acrolinx.
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Recorded on: March 27, 2024
DITA is a fantastic tool for authoring efficiency and content management. It might as well be the keystone for outstanding content experiences, like content personalization and multi-channel delivery. But caution! What was thought for content creation is not always the right fit for modern content publishing.
Drawing from his experience as a content expert and senior consultant at Fluid Topics, Gaspard Bébié-Valérian will address in this webinar the specifics for content delivery of two key elements, metadata and granularity, and how to enrich and optimize them to build exceptional experiences with your DITA content.
Don’t miss the opportunity to delve into practical use cases encountered during real-life implementations and gain insights to enrich your own content strategy."
Presented by Gaspard Bébié-Valérian
At the crossroads of engineering and social sciences, Gaspard enjoys exploring the breadth of technologies involved in technical documentation, including structured documentation, CCMS, and DITA-OT. Gaspard works as content expert and senior consultant at Fluid Topics, helping clients get the most out of their Content Delivery Platform. -
Recorded on February 28, 2024
For beginners in DITA XML or for those dealing with ongoing content migration, we provide an easy solution to get up-and-running with your own customized conversion pipeline using our automated Migrate SaaS tool. Register to attend a short 45-minute demo with Stilo’s CTO, Jackson Klein, to learn how this can be accomplished.Presented by: Jackson Klein, Stilo
Jackson has more than 20 years of technical leadership, strategic direction and oversight for successful planning and execution of all stages of R&D, product development and lifecycle. He is responsible for developing and championing Stilo’s technology strategy across all functions of the organization and contributing to Stilo’s long-term vision.Prior to joining Stilo, Jackson managed and led R&D teams to develop and successfully launch software products in the field of design, simulation and analysis of photonic integrated circuits, communication systems and networks. Jackson holds a M.S and a Ph.D. in Electrical and Computer Engineering from State University of Campinas, Brazil and an MBA from the University of Ottawa.
